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Latest Activity: May 16
Risk, Quality, Compliance, Client Care and Supervision.
COLP - COFA - are you Compliant?
Started by Therese Hammond Jan 18.
"I'll conduct 2 files reviews next month as I don't have time to review a file this month..." Familiar? Auditing files is a non-fee earning exercise but can become a risky business if they're not…Read More
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How are you managing your complaints..? The auditor's perception...:
Got more than one certification? Crime...Family...ClinNeg...Lexcel...ISO 9001. More than system? This I can help you with :-)
How are you managing..?
Risk Management - Your Firm's new year's resolution?
To focus on your files and not getting caught out on complaints are just two of the operational risks we have to contend wih.
Obtaining confirmation of client instruction is a common high risk.
"The client has not returned the signed the terms of business to accept - so we carried on regardless..."
Does this ring a bell?
Focus on your files
File management may be a non-fee earning discipline, but it is critical to your business
File reviews are an essential part of effective practice management; a key criteria of the Lexcel Practice Management Standard.
A firm is reliant on efficient administration – and for the information and insights it provides. Information and insights that are fundamental to its very existence.
Reviewing your files = reviewing your revenue
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Don’t get caught out by complaints
Client care is at the heart of the SRA Handbook and Lexcel certification. The risks of getting it wrong are considerable.
As your COLP will confirm - it’s been just over 12 months since the Solicitors’ Regulatory Authority (SRA) published its new Handbook in October 2011.
The Handbook moves the focus of legal services regulation from prescriptive guidelines to an “outcome-focused and risk-based” regulatory framework.
One of the key tenets of the Handbook is the commitment to ensuring that clients receive services that best suits their needs – and that includes complaints.
Indeed, complaints are increasingly regarded as one of the main practice management risks and they are at the heart of the Lexcel Practice Management Standard.
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