Category: Consumer Law

Claiming Under the Sales of Goods Act

Claiming Under the Sales of Goods Act

The Sale of Goods Act 1979 states that all goods purchased or sold in the UK must be as described, of satisfactory quality and fit for the purpose they were manufactured for. The Sale...

Consumer Rights: Faulty Goods under Warranty

Consumer Rights: Faulty Goods under Warranty

If an item you have purchased develops a fault, should you rely on your legal rights or make a claim under the warranty? What is a warranty? A warranty is, in essence, an insurance...

Consumer Rights Act 2015: How to Claim a Refund

Consumer Rights Act 2015: How to Claim a Refund

Under the Consumer Rights Act 2015, should you purchase an item or service that is faulty, you may be eligible for a refund. To be considered faulty, your purchase has to meet at least...

Distance Selling Regulations (Your Consumer Rights!)

Distance Selling Regulations (Your Consumer Rights!)

Distance selling is the sale of goods or services through mail order, digital TV, phone or text message. Consumer rights in this area were previously covered by the Distance Selling Regulations. These regulations were...

Faulty Goods under Warranty (Your Consumer Rights!)

Faulty Goods under Warranty (Your Consumer Rights!)

Where an item under warranty develops a fault, the path to remedying the situation may be as straightforward as claiming against your warranty but there are other options that may prove more effective. What...

Sale of Goods Act (Your Consumer Rights!)

Sale of Goods Act (Your Consumer Rights!)

The Sale of Goods Act 1979 states that all goods purchased or sold in the UK must be as described, of satisfactory quality and fit for the purpose they were manufactured for. The Sale...

Consumer Contracts Regulations & Distance Selling Rights

Consumer Contracts Regulations & Distance Selling Rights

The Consumer Contracts Regulations provide consumers with legal protection when making purchases online or over the phone. The Consumer Contracts Regulations (Information, Cancellation and Additional Charges), or ‘CCR’ for short, were brought into law...

What is Product Liability Under the Consumer Protection Act?

What is Product Liability Under the Consumer Protection Act?

As a consumer, when we buy any product, be that a washing machine, building materials, or a child’s toy, it is with the expectation that the item will be safe. So, what happens when...

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How to Complain about Faulty Goods

If you have purchased an item that is not as described, of satisfactory quality or fit for the purpose, you have the right to complain to the retailer and you may have a claim under...

statutory rights

What are My Statutory Rights as a Customer?

The main piece of legislation determining your statutory rights as a customer is the Consumer Rights Act 2015. The Act consolidates outdated laws in this area and supplements newer legislation such as the Consumer...

n244 form

How to Complete an N244 Form

The N244 form is an application notice, used to apply for a court order in the civil courts. The N244 form is used in relation to a number of different applications, normally in relation...

Gift Vouchers and Consumer Protection

Gift Vouchers and Consumer Protection

The selling of gift vouchers by distressed retailers such as Comet, Jessops and HMV, in the run up to going into administration has been the subject of much adverse comment in the media in...